Work History

Sparks Personnel, Data Entry, January 2009 to Present
Performed data entry using multiple relational databases based on cross-referencing of data elements. Performed the same function for multiple Sparks’ support clients and organizations.
Priority Financial Services, Web Page Designer, November 2008-December 2008
Designed and provided content management for mortgage processing organization. Developed inter-office media and graphics.
Ultimate Staffing, Data Entry, February 2008—August 2008
Performed data entry using multiple relational databases based on cross-referencing of data elements. Performed the same function for multiple Ultimate Staffing’s support clients and organizations.
ITT Technical Institute, Federal Work Study, November 2006—December 2007
Served as office assistant, inventoried and maintained the campus bookstore, developed and maintained the campus web site.
Safeway, Customer Service/Cashier, September 2004—August 2006
Performed face-to-face customer service and provided product expertise for financial transactions of the merchandise.
Orange Julius, Cashier September 2005—December 2006
Performed face-to-face customer service, food preparation, routine janitorial services, and provided product expertise for financial transactions of the merchandise.
Faneuil Group, Customer Service Representative, May 2003—June 2004
Performed one-to-one customer service for inbound Verizon customers regarding their billing, services, and general inquiries.
Hardees Restaurant, Cashier September 2002—May 2003
Performed face-to-face customer service, food preparation, routine janitorial services, and provided product expertise for financial transactions of the merchandise.
West Tele Services, Customer Service, Financial Services June 1999—May 2003
Performed one-to-one customer support for a national inbound commercial call center. Responsible for the receipt, management and processing of customers requests for products or services advertised on television commercials. This position required tenacity, patience, and tactful ness. Process finance credit card transactions, and processed applications for new credit where necessary.

Summary of Skills

Professional Based

Ø Database Entry & Creation of databases, queries, forms and reports in Microsoft Access

Ø Proficient with Microsoft Office Suite, (Word, Excel, PowerPoint, Access, Front Page, Outlook)

Ø High Problem solving skills

Ø Most of Career worked in Customer Service field, both telephone and in person

Ø Ability to work and thrive in a team-based setting

Ø Able to work independently with little supervision

Information Technology Based

Ø Over six years of Web Design & web maintenance, HTML, PHP, JavaScript using Macromedia Dreamweaver & Microsoft Front Page

Ø Standard Level PHP knowledge & Flash programming/design

Ø Basic Level knowledge of Microsoft SharePoint

Ø Ability to create Interactive menus & presentations in JavaScript & Action Script

Ø Graphic Design with Adobe Photoshop

Ø Video Editing with Adobe Premiere, After Effects, Nero Video Editor, Ulead Video Editor, Windows Movie Maker

Ø Model Rendering, and Basic Animations with 3DS Max

Ø Flash Games, website menus, interactive flash & DHTML interfaces & applications

Ø Specializing in video editing and animation

Ø Environmental 3-D Renderings & background & web splash page Photoshop artwork

Ø Able to manage and modify Content Management Systems and PHP based forums

Ø Portfolio Website: http://tokyopoprocks.info/Sandra-Abernathy/

Education

ITT Technical Institute Springfield, VA 2005 – 2007
Associate of Applied Science, Information Technology – Multimedia